Using your insurance at Vitality.
Vitality clinicians accept Blue Cross Blue Shield, Aetna, Cigna, Medicare, Tricare and other plans, and some see clients out of network. Coverage depends on your clinician and your plan, so here's how to check before your first visit.
Which clinicians accept your plan.
Plans as listed on each clinician's profile. Please confirm with your clinician and your insurance company before your first visit.
By plan
| Plan | Clinicians who accept it |
|---|---|
| BCBS | Craig Watson, Kim Brown, Rachel Clair Franklin, Allyn Williams, Presley Flowers, Chris Austin, Tori Pollard, Rosalie Casano, Gracie Smith, Rachael Stout, Danielle Pugh |
| Aetna | Craig Watson, Kim Brown, Gracie Smith, Rachael Stout, Danielle Pugh |
| Cigna | Gracie Smith, Rachael Stout, Danielle Pugh |
| Fox Everett | Kim Brown, Gracie Smith, Danielle Pugh |
| GEHA | Gracie Smith, Rachael Stout, Danielle Pugh |
| Medicare | Gracie Smith, Rachael Stout, Danielle Pugh |
| UHC | Gracie Smith, Rachael Stout, Danielle Pugh |
| UMR | Gracie Smith, Rachael Stout, Danielle Pugh |
| Ambetter | Gracie Smith, Rachael Stout |
| Oscar | Gracie Smith, Rachael Stout |
| Tricare | Gracie Smith, Danielle Pugh |
| MPCN | Kim Brown |
| Magnolia | Gracie Smith |
By clinician
| Clinician | Plans |
|---|---|
| Craig WatsonLPC-S | BCBS, Aetna |
| Kim BrownLCSW | BCBS, Fox Everett, Aetna, MPCN |
| Rachel Clair FranklinPhD, LPC-S | BCBS |
| Allyn WilliamsLPC, NCC | BCBS |
| Presley FlowersLPC, NCC, TF-CBT | BCBS |
| Chris AustinLPC-S | BCBS |
| Tori PollardLCSW | BCBS |
| Sophia OswaltM.S., NCC, P-LPC | Self-pay |
| Regan BernardoniP-LPC, NCC | Self-pay |
| Rosalie CasanoMD | BCBS |
| Gracie SmithPMHNP-BC | BCBS, UHC, UMR, GEHA, Medicare, Cigna, Fox Everett, Aetna, Tricare, Ambetter, Magnolia, Oscar |
| Rachael StoutPMHNP-BC | BCBS, UHC, UMR, GEHA, Medicare, Cigna, Aetna, Ambetter, Oscar |
| Danielle PughPMHNP-BC | BCBS, UHC, UMR, GEHA, Medicare, Cigna, Fox Everett, Aetna, Tricare |
Call your insurance company first.
To find out whether you have mental health coverage, call the number on your insurance card. Check your coverage carefully and make sure you understand the answers. Helpful questions to ask:
- What are my mental health benefits?
- What is the coverage amount per therapy session?
- How many therapy sessions does my plan cover?
- How much does my plan pay for an out-of-network provider?
- Is approval required from my primary care physician?
If you'd rather not use insurance.
If your insurance isn't accepted, we offer options such as self-pay and superbills.
Paying out of pocket keeps your therapy more private: none of your records, diagnostic information or authorizations go through insurance. Some Vitality therapists also aren't paneled with insurance, so self-pay lets you work with the clinician who feels like the best fit.
If self-pay isn't feasible for you, we'll help you find alternatives.
Paying for care, and changing plans.
Insurance, cash, check or card
We accept insurance, cash, check and cards. Co-pays, co-insurance and deductibles are due before your appointment begins, and every client keeps a credit or debit card on file. To use insurance, upload a current copy of your card (front and back) in the SimplePractice Client Portal before your visit.
24 hours' notice
Life happens, and plans change. Please cancel or reschedule at least 24 hours before your appointment. That notice lets us offer the time to someone else who's waiting to be seen. Late cancellations and missed appointments are charged a $100 fee, and arriving more than 10 minutes late counts as a missed appointment that will need to be rescheduled. After three missed appointments in 12 months, we may have to end care with the practice.
We're glad to help
Email care@vitalitycounsel.com, or call Madison at 601-775-2144 or Starkville at 662-366-3221.
Send medication questions to care@vitalitycounsel.com.
Send all medication questions to care@vitalitycounsel.com. Email is not a secure way to communicate, so please don't include any protected health information you aren't comfortable sharing.
Clinical questions
Medication changes or prescriptions that need medical decision-making, new symptoms, updates to long-term condition care, and requests to complete medical forms.
Quick questions
Scheduling appointments, follow-up questions about care received in the last seven days, and quick or non-clinical questions.
Insurance and billing questions.
Does Vitality Counseling take insurance?
Yes. Each clinician is paneled with different insurance companies, including Blue Cross Blue Shield, Cigna, Aetna, Medicare and Tricare, and some see clients out of network. Check the tables on this page, then confirm with your clinician and your insurance company.
What if my insurance isn't accepted?
We offer options such as self-pay and superbills. A superbill is a detailed receipt you can submit to your insurance company for possible out-of-network reimbursement.
What should I ask my insurance company?
- What are my mental health benefits?
- What is the coverage amount per therapy session?
- How many therapy sessions does my plan cover?
- How much does my plan pay for an out-of-network provider?
- Is approval required from my primary care physician?
Can I message my provider between appointments?
Send all medication questions to care@vitalitycounsel.com. Email is not a secure way to communicate, so please don't include any protected health information you aren't comfortable sharing.
Require an appointment: medication changes or prescriptions that need medical decision-making, new symptoms, updates to long-term condition care, and requests to complete medical forms.
Fine by email: scheduling, follow-up questions about care received in the last seven days, and quick or non-clinical questions.
What forms of payment do you accept?
We accept insurance, cash, check and cards. Co-pays, co-insurance and deductibles are due before your appointment begins, and every client keeps a credit or debit card on file. To use insurance, upload a current copy of your card (front and back) in the SimplePractice Client Portal before your visit.
What is your cancellation policy?
Please cancel or reschedule at least 24 hours before your appointment. That notice lets us offer the time to someone else who's waiting to be seen. Late cancellations and missed appointments are charged a $100 fee, and arriving more than 10 minutes late counts as a missed appointment that will need to be rescheduled. After three missed appointments in 12 months, we may have to end care with the practice.
When are balances due?
Balances are due in full within 30 days of notice. If you think a balance is wrong, let us know and we'll review it with you. For clients under 18, the parent or legal guardian who brings them to the appointment is responsible for payment.
Who do I contact with a billing question?
Email care@vitalitycounsel.com or call your office: Madison 601-775-2144 or Starkville 662-366-3221.
Ready when you are.
Book online in a few minutes, or call and we'll find a time that works, often within days.